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Platform · Agents

Colleagues who never forget to follow up.

Build your own AI agents in Offiks.ai, without code. Work Agents carry out tasks following your procedure. Chat Agents answer questions. Every agent gets exactly the rights of a colleague in that role, no more.

You describe the task in plain language. The agent follows your procedure, and exceptions go to the right person.

The margin guard, tracked live
09:12
human
A salesperson prepares a quote for a customer
agent
The margin guard checks: 14% margin, below the 18% standard
agent
It creates an approval task for the sales manager, with the figures attached
human
The sales manager adjusts the price or approves the exception
agent
Everything is in the log, in the agent's name
0
quotes that go out below margin without anyone knowing
Type 1 · Work Agent

The Work Agent: it carries out tasks.

You decide what it does. You describe the task and the procedure it follows in plain language. Then you give it rights, just like a new employee: which lists and files it may read, what it may change and whom it may notify. It springs into action at a set time, or as soon as something happens: a new record, an incoming email or a status change.

1

Describe the task

“Check every Friday whether…” In plain language, the way you would explain it to a colleague.

2

Give it rights

It only sees what it needs, just like a person in that role.

3

Let it work

It creates tasks, raises flags and fills in fields. Exceptions go to the right person.

Examples of Work Agents

Quality agent

Checks whether everything is secured according to procedure: are the checklists completed, are the signatures in place and are the mandatory documents in the file?

Absence agent

Keeps an eye on sick leave. It flags a missing doctor's note, frequent short-term absence or a return-to-work meeting that still needs to be scheduled.

Margin guard

Checks whether quotes and orders meet the agreed minimum margin. If a margin drops below the standard, an approval task goes to the person responsible first.

Invoice check

Matches every incoming invoice against the purchase order and the delivery. Differences in price or quantity are reported immediately.

Quote follow-up

Spots quotes that have had no response after a number of days and creates a follow-up task for the salesperson.

Contract guard

Warns in good time about expiry dates and notice periods of contracts with customers, suppliers or tenants.

Certificates and permits

Monitors inspections, safety certificates, subcontractors' insurance certificates and expiring permits.

Complete files

Checks whether every customer, personnel or project file contains all mandatory documents and reports what is missing.

Inbox agent

Reads a shared mailbox, recognises what each email is about, creates the right record or task and assigns it.

Receivables guard

Follows up on outstanding invoices and prepares reminders, so someone only needs to review them.

Complaints agent

Categorises incoming complaints, monitors follow-up deadlines and escalates when a deadline is about to expire.

Onboarding agent

Checks whether everything is ready for a new employee: contract, equipment, access and training.

Retention periods (GDPR)

Flags documents and data whose retention period has expired.

Type 2 · Chat Agent

The Chat Agent: it answers questions.

Build different chat agents, each with its own purpose. You give each agent a role, a tone and the knowledge sources it may use. It answers based on your documents and data and shows where the answer comes from. And it only sees what the person asking is allowed to see.

HR agent

“How many days of leave do I have left?”, “What do the work rules say about working from home?”, “How do I submit an expense claim?”

Customer agent

Customers look up the status of their order, file or request themselves, even outside office hours.

Procedure agent

“How do I register a non-conformity?” It answers straight from your quality manual or ISO procedures.

Sales agent

Knows your products, price lists and references and helps salespeople draw up a quote quickly.

Onboarding buddy

Answers the hundred questions of a new colleague, so they don't have to keep interrupting someone.

IT helpdesk agent

Helps with passwords, printers and access, and creates a ticket if it can't solve the problem.

Management agent

“How many open quotes do we have this month?”, “Which projects are running late?” Answers from your own figures, without anyone having to build a report.

Supplier agent

Suppliers look up for themselves which orders are open and whether their invoice has been paid.

Tenant or resident agent

For real estate: answers questions about the lease, the service charge statement or an ongoing request.

Secure, because an agent works like a colleague.

An agent doesn't get a bunch of keys. It gets a badge. In Offiks.ai, every agent is a user with its own rights. You give it access the way you would a new employee: only to what it needs for its task.

Only what's needed

The margin guard sees quotes and orders, but no personnel files. The absence agent sees sick leave, but no sales figures.

Reading is not the same as changing

For each list and file, you decide whether an agent may read, change or create. A control agent can be given read-only rights and simply raise flags.

The rights of the person asking

A Chat Agent only answers with information the person asking is allowed to see. So colleagues never see each other's pay or leave.

Everything is traceable

What an agent does is recorded in its name. You can see which agent created a task, filled in a field or raised a flag, and when.

Revoke rights in one click

If an agent should no longer do a task, you adjust its rights or pause it, just like an employee who changes roles.

Your data stays in your own environment

Agents work within your Offiks environment, on your own documents and data.

You wouldn't give a new colleague access to everything right away either. So why would you do that with an agent?

Work Agent or Chat Agent?

Work Agent
Chat Agent
When
At a set time or when something happens
When someone asks a question
Does
Checks, flags, creates tasks, fills in data
Answers questions, looks up information
Rights
Like an employee in that role
What the person asking is allowed to see

Which agent would you like to build?

Tell us in one sentence what your agent should do. We'll show you what it looks like in Offiks.ai.

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