Offiks.ai
All customer stories
Customer story · Human Resources

Spuntini digitises HR — and manages it entirely in-house

From separate tools, emails and Excel to one environment where documents, onboarding, training and equipment come together. No IT department, not a single line of code.

Sector
Food & non-food wholesale for the hospitality sector
Organisation
Flemish family business, multiple locations
Trigger
HR spread across separate tools, email and Excel

Ishtar365 gives us the structure we needed to truly make use of our HR data. No more separate tools, but one flexible platform that adapts to our needs, our people and our business.

Tessa Volckaert
HR Business Partner at Spuntini

Spuntini uses the platform under the name Ishtar365, recently renamed Offiks.ai.

What triggered it?

“Our HR operation was spread across separate tools, emails and Excel files. The information was there, but not always in the right place or at the right time. As we grew, we noticed that fragmentation was starting to slow us down. We no longer wanted a patchwork of systems, but one environment where our processes come together logically.”

The right data for the right person

“A telling example is our prevention adviser: after a workplace accident, they need to follow up the right data immediately — but only that data, not the entire personnel file. Thanks to the fine-grained permissions, everyone now sees exactly what they are allowed to see. No more, no less. That gives peace of mind, and it also builds trust.”

Onboarding that runs itself

“When someone joins us, the system sets everything in motion automatically: everyone who plays a role in that start gets their own task. HR prepares the file, IT takes care of accounts and equipment, the manager plans the first working day. Nobody has to chase things up or wonder ‘have we thought of everything?’.”

From days of work to a single glance

“Keeping track of who was following which training used to take an enormous amount of work — just producing an accurate report could take someone days. Now we see it at a glance, and the system automatically sends reminders when a certificate is about to expire.”

How much IT knowledge do you need? None.

“That may well be the biggest difference from other systems. Adding a new process, adjusting a workflow, setting permissions — we simply do it ourselves, whenever it is needed. We don’t depend on an external party or a long waiting list every time something has to change. That independence feels truly liberating.”

What it delivers

“Peace of mind, overview and time. Our HR data is no longer something we have to manage, but something that works for us. We make decisions based on up-to-date information instead of gut feeling. The best part is that the platform grows with us — and that we have it entirely in our own hands.”

And that is only the beginning

The agent retrieves and executes

Documents centralised, permissions fine-grained, processes written out — that structure is exactly what an agent needs. At Spuntini it is everyday practice: data is queried in plain language, and processes start themselves.

Ask

A question in plain language, within your rights

The prevention adviser needs one specific piece of employee data for a file. That used to mean an email, a search and waiting. Now they ask the question in plain language and have it immediately — exactly that one piece of data, because their role allows it. Not the entire personnel file. The permissions Spuntini set up apply to the agent in full.

Execute

From new record to feedback meeting

A record is created for a new employee. From that moment on, it runs by itself: onboarding starts and everyone gets their task. And it doesn’t stop there — after a predefined period, the agent automatically prepares the feedback meetings for the manager. Nobody has to remember it any more.

A blue step is a human step, an orange step is an agent step. That distinction runs throughout the platform, so it is always visible who did what.

The modules deployed

Document Management
On- & Offboarding
Workflow Automation
Training management
Asset Management

Complemented by fine-grained access rights, including for QHSE and prevention, and fully no-code self-management.

Want your HR processes in your own hands too?

Spuntini built it themselves, without an IT department. We would be happy to show you in half an hour what that looks like for your organisation.

Book a demo