MAN Belgium: a customer portal for 22 dealers
Give partners, dealers or customers structured access to exactly the right documents — without breaching your internal IT policy, without consultants, without waiting.
We can easily adjust settings, add new users, and manage permissions and content ourselves without depending on IT or external partners.
Louis BallauxProduct Coordinator Light & Medium Range, MAN Belgium
MAN Belgium uses the platform under the name Ishtar365, recently renamed Offiks.ai.
Who is MAN Belgium?
MAN Truck & Bus NV is a leading player in transport and logistics, part of the international MAN Truck & Bus Group. With a broad network of dealers and service points across the country, the company focuses on innovative and sustainable mobility solutions.
Efficient collaboration based on the latest product information and technical documentation is crucial. That applies in particular to the staff of the 29 MAN dealers in Belgium, who need the same information as the internal team.
The challenge: 22 external dealers, one closed SharePoint
For years the team had used SharePoint for internal document management between head office and its seven own branches. When the 22 independent dealers also needed access to essential documents, things ground to a halt: the internal IT policy does not allow external parties onto the company’s own SharePoint environment.
Three requirements came on top of that. It had to be affordable, not an expensive custom application. Dealers had to see the latest versions, without exception. And they had to be able to start using it straight away, without a learning curve.
The solution: an extranet, set up in two days
In those two days the portal was not only fully set up and configured — Louis Ballaux also received extensive training to manage and maintain it himself.
“Thanks to the user-friendly configuration options, I could get started right away without technical knowledge — adjusting settings, managing users and organising the different libraries. As a result we were operational in no time, and our dealers can now work with the portal very efficiently.”
Three things that make the difference for MAN
Simple access
One simple email login that takes you straight to the portal. Metadata lets you find the documents you need immediately — exactly what dealers need.
Search by metadata
Because every document carries metadata, looking things up is extremely simple and fast. Dealers find what they are looking for straight away, without any prior explanation.
Speed of implementation
Two days from first demo to a fully live portal. No months-long consultancy project — a lead time you don’t need to free up budget for.
Your own extranet, ready in days.
Give partners, dealers or customers structured access to exactly the right documents — without breaching your internal IT policy, without consultants, without waiting.
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