Most reports don’t stall because nobody wants to fix the problem. They stall because they arrive half-complete: which device, which room, since when? Put a QR sticker on your machines, equipment and rooms. Whoever notices something scans it with their phone — and the report already knows which asset it concerns and who it belongs to. The same sticker also gives access to the manual and the latest inspection certificate, for anyone who just wants to look something up.
“The printer on the second floor isn’t working.” Which printer, which second floor?
“It’s been reported. To someone. Sometime last week.”
“Whoever reported it never heard anything back.”
So eventually people stop reporting anything. And you only discover at the next breakdown that it had been dragging on for a month.
For every device in the system, Offiks.ai creates a unique QR sticker with one click. Print them on a roll and stick them where they are needed: on the boiler, the printer, the sectional door, next to the door of the room.
The phone camera is enough. No app to install, no account to create, no explanation needed. The cleaning team, a subcontractor or a driver can report too — Offiks.ai only shows each person what fits their role.
Offiks.ai already knows which device it is and where it is. The reporter only has to say what is wrong: add a photo, set the urgency, send. Offiks.ai routes the report automatically to facilities, IT or fleet — and whoever made it can see for themselves when it is resolved.
The gain isn’t in repairing faster. It is that a report goes out complete and no longer gets lost along the way.
No more “which device was it again”. Asset, location and history are already in the report, so the technician sets off with the right tools and the right part.
Three taps on a phone you are already holding. When people no longer have to work out who to go to, they report the small things too — before they become big things.
All reports land in one list, per building and per device. Which machine shows up again every month? That turns “replace or repair once more” into a calculation instead of a gut feeling.
Whoever is standing in front of a device usually needs only two things: to report that something is wrong, or to look up how it works. Both sit behind the same sticker — without calling, emailing or walking back to the office.
Scan, photo, send. Device and location are already filled in and the report goes to facilities, IT or fleet. Whoever made it can see for themselves when it is resolved.
Manual, instruction sheet, safety guidelines — straight on your phone. No hunting through SharePoint and no calling a colleague who might know.
The latest inspection, the expiry date and previous repairs are all there. Unsure whether that ladder or harness is still fit for use? You know on the spot.
Who manages the device, which department, and where it was last seen. That saves searching during a move, a replacement or when someone leaves.
You don’t need to sticker your whole building before you start. Take the devices that generate the most complaints — the printers, the doors, even the coffee machine. Once people notice that their report actually arrives somewhere and gets followed up, the rest sticks by itself.
A sticker only works as well as what is behind it: there has to be a device in the system to point to. Choose your stickers with care, too — a printed slip of paper on an outdoor gate won’t survive the winter. And most importantly: reporting becomes easy, but following up remains human work. Agree in advance who picks up which reports, or you will simply move the silence to another screen.
Tell us about that one device everyone always complains about. In half an hour we will show you what a report looks like when someone simply scans its sticker.
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